Success Stories

Discover how retailers are fighting back against rising retail theft and shoplifting with Veesion’s cost-effective AI security solution

From large chains to small family-owned stores, businesses are facing unprecedented losses due to theft—especially during tough economic times. Explore real-world success stories where Veesion’s real-time theft detection has helped reduce shrinkage, protect staff, and improve store safety using existing CCTV systems.

“Before Veesion, we rarely saw more than 5% of Thefts as they happened.

With Veesion AI now monitoring our high theft aisles 24/7 in real-time, Veesion has instantly boosted detection of theft events “as they happen” to over 90% with instantaneous alerts to my store teams.

We have also seen a 50% reduction in repetitive thefts at the end of the first three months when using VEESION.

Real game changer for us, as we can now address theft as it happens.”

Terry Slaughter

Owner – IGA Springfield Lakes

State Board Member IGA and Vice President MGA

“We’ve been extremely happy with the entire Veesion experience. Installation was seamless, and the support team has been exceptional, especially during the first three months with regular check‑ins to make sure everything was running smoothly.

Our Total Tools store has always had a strong CCTV setup, but Veesion has taken it to a completely new level, turning our passive CCTV cameras into real‑time intelligence. It’s the missing link that finally allows us to use our CCTV to its full potential.

The biggest change is on the shop floor. Our staff can now focus on customer service while Veesion quietly ‘does its thing’ in the aisles, alerting us to behaviour we simply wouldn’t have seen before. It’s been a genuine step forward in both security and efficiency.”

Nick Motteram

Owner, Gubbins Motteram Group

Total Tools Mittagong

“Veesion has proved to be a handy tool for my team and me at our IGA Umina Beach store and our recently opened Pendle Hill Store

We needed something that allowed us to be everywhere at once, even when staff were thin on the ground.

Veesion allows us to do exactly that, it was effective from the very first day we installed it.

We have also found Veesion support to be extremely efficient, especially in the initial months of installation.”

Dilip Bharati

Chief Financial Officer

Red Retail Group

“We implemented Veesion and its “Super Service” approach, which has helped us create a safe environment for our younger team members, especially when dealing with suspicious behaviour and theft situations.

Veesion’s recommendation on using the alerts to build a case for the police has been invaluable, especially in addressing the ongoing issue with a serial shoplifter.”

Kevin allen

Operations Manager/Owner

Thomleck Group/IGA Bathurst (West Point)

“We’ve been extremely happy with the Veesion experience. Installation was seamless, and the support team was outstanding, with regular check‑ins during the first few months to ensure everything ran smoothly. While our Total Tools store already had a solid CCTV setup, Veesion has elevated it into real‑time intelligence allowing us to finally get full value from our cameras. Most importantly, it’s changed the shop floor. Staff can now focus on customers while Veesion quietly monitors the aisles, alerting us to behaviour we wouldn’t have otherwise seen. It’s been a genuine improvement in both security and efficiency.

“

Nick Motteram | Owner, Gubbins Motteram Group
Total Tools Mittagong

“Veesion has proved to be a handy tool for my team and me at our IGA Umina Beach store and our recently opened Pendle Hill Store” We needed something that allowed us to be everywhere at once, even when staff were thin on the ground. Veesion allows us to do exactly that, it was effective from the very first day we installed it. We have also found Veesion support to be extremely efficient, especially in the initial months of installation.

“

Dilip Bharati | Chief Financial Officer
Red Retail Group

“Before Veesion, we rarely saw more than 5% of Thefts as they happened” With Veesion AI now monitoring our high theft aisles 24/7 in real-time, Veesion has instantly boosted detection of theft events “as they happen” to over 90% with instantaneous alerts to my store teams. We have also seen a 50% reduction in repetetive thefts at the end of the first three months when using VEESION. Real game changer for us, as we can now address theft as it happens.

“

Terry Slaughter
Owner – IGA Springfield Lakes

“Veesion has created an environment where our customers understand that theft is not an option in our store. The combination of Veesion AI alerts, Veesion posters around the store and two tablets showing Veesion alerts at the check-out areas, has led to a significant reduction in thefts.”

Kalpit Pamnani
IGA The Beach Rock, Perth WA

“In the 90 days since Veesion’s installation, we have seen a significant decrease in theft. Showing Veesion video alerts as evidence of theft to customers who have stolen from us at checkout has led to the recovery of stock. Also, with the Veesion anti-theft posters around the store, customers are now aware that they are being watched in real time. As promised, Veesion is working as an excellent deterrent.”

Nirav Patel
IGA Glendalough

“Veesion has helped me identify a lot of repeat shoplifters already, even without reviewing the others yet.”

Karina
Night ‘n Day Caversham NZ

“Following the success at SUPA IGA Moruya Plus Liquor, we had no hesitation in putting Veesion into Westpoint, and we will be doing the same for our other stores next year. We have a serial shoplifter who knows how to ‘play the system’. Veesion advised us on how to use Veesion to build a case for the police to become involved and stop her activities. Also, as many younger team members do not like to engage with thieves, we are using the Veesion’s ‘Super Service’ approach, which is very safe for the staff.”

Kevin
IGA Westpoint Bathurst

“Veesion gives us a consistent view of every corner of our store, with instant theft alerts. This ultimately saves us valuable time and keeps us on the shop floor carrying out our duties instead of walking the aisles or looking at CCTV screens, ever hopeful we will catch someone.”

Jamie Saunders
IGA Berry Plus Liquor and IGA Local Grocer Shoalhaven

“We needed something that allowed us to be everywhere at once, even when staff were thin on the ground. Veesion allows us to do exactly that. It was effective from the very first day we installed it and is only going to get better as time goes on!”

Andy P.
Owner at SPAR

“We had huge problems with school kids stealing confectionary. Veesion helped us stop theft into backpacks and pockets. Brilliant!”

Store Owner
IGA, NSW

Veesion is the AI ‘plugin’ solution for CCTV security systems that automates
the detection of suspicious behaviour and theft, and sends immediate alerts, in real time.